Country/region
We want you to love your purchase, so if you're not completely satisfied, we're here to help!
To qualify for a return or exchange, both the box and the sachets must be completely unopened and still sealed. Returns or exchanges cannot be accepted on opened or partially used products.
Submit a return request through our returns portal within 30 days of delivery. Once your request is approved, you'll receive a prepaid label — please use only that label and do not send anything back without submitting through the portal first.
💚 Did you add Route at checkout?
Route Shipping Protection covers the cost your return label — so you ship back for free. No deductions, no hassle.
Once we receive your return, our Quality Assurance team will check it over. If everything meets our return guidelines, we'll issue your refund to the original payment method within 3 to 5 business days.
Damaged or defective items
If your item arrived damaged or became defective due to a manufacturer's defect within 3 months, we'll gladly replace it or issue a partial or full refund depending on the damage. Email a photo of the defect, a photo of the lot number on your box, and your order number to hello@birdandbe.com.
Have questions? Reach out anytime at hello@birdandbe.com
