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Subscription Process, Renewal and Cancellation
If you purchase a subscription to Bird&Be through our Site, every twenty-seven (27) days (or the time interval you choose), we will send you a shipment containing a thirty (30) day supply of supplements. Our subscription term is twenty-seven (27) days to account for shipping times and ensure you always have your supplements on hand without interruption. Your subscription will continue, and you will be charged, every twenty-seven (27) days, until you choose to cancel. Please note that all fees are non-refundable, so if you cancel your subscription, we will send you any outstanding supply of supplements but will not refund you any amounts for shipments not yet received as of the date of cancellation. There is no subscription fee associated with your subscription. You will only be charged for the cost of the product (including applicable taxes) and the cost of shipping and handling for the product we send you as part of your subscription.
Your subscription will automatically renew at the start of each twenty-seven (27) day period and the products in your subscription will be shipped to you at the then-current price. You agree that your account will be subject to this automatic renewal feature and that we may charge your Payment Method each cycle upon shipment. You may make changes to your subscription — including cancelling, skipping a shipment, swapping products, or updating your delivery date — up until one (1) hour before your scheduled shipment processing time. Changes requested within one (1) hour of your scheduled processing time cannot be accommodated for that shipment cycle. To make changes, log into the "Subscriptions" section of "Your Account" page at birdandbe.com, or email us at hello@birdandbe.com. Before each shipment, we will send you a reminder email informing you that your subscription is ready to ship. If you do not make changes or cancel prior to the one (1) hour cutoff, the products in your subscription will ship and the applicable charges will be applied to your Payment Method.
If you do not wish your account to renew automatically, or if you want to cancel your subscription, please log in and cancel in the "Subscriptions" section of "Your Account" page at birdandbe.com, or email us at hello@birdandbe.com. By subscribing, you authorize us to charge your Payment Method now, and again on each subsequent shipment date. If you choose to cancel your subscription at any time, your subscription will terminate automatically and we will not charge your Payment Method for the subsequent subscription period. We reserve the right to terminate or suspend your subscription for any reason at any time at our sole discretion.
Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
